Autowash @ Meadow Pointe Car Wash

Jaime Hernandez 2 months ago

I've been a member for 5 years but Autowash has really gone downhill in all regards especially customer service. The bays are constantly down, pressure guns don't work properly, out of certain products constantly, the list goes on. Today I tried calling as I intended to cancel my membership anyway last month but got notification that it renewed today and got charged 59.99 as my promo expired. (I didn't even realize promos were only 6 months now or that their mediocre service was even that expensive now lol) Called to cancel and just get a refund as any moral company would give but instead I was met by Riley who sounded like a robot reading a script telling me that due to their "tErMs AnD cOnDiTiOnS" they could not just offer me a refund. No option to downgrade the membership and finally the only option given was to give me a 59.99 credit on my Autowash account basically just holding my money hostage for their pride probably because they know how terrible they've become and their cancelation rate is high. I decided to just keep the membership active and I will just be going every day this month to get ALL the usage. 🙂

Manish (Max) 3 months ago

Veronica is awesome and gives great Customer service today. But I want to share my experience of calling AutoWash Customer service since I buy the monthly subscription, Out standing customer service every-time and very helping on resolving every issue regarding getting codes Great Company and great staffing . Recommend Auto Wash to everyone who keep there Cars neat and clean.

Drew mahaney 5 months ago

Great quality of wash on my car. However, just like every Autowash location, the drying is absolutely terrible. They might as well just cut it out completely at all locations. Takes two towels to get all the water off my car. If I didn’t have a ceramic coating on my paint, I wouldn’t go to Autowash again..

Pattan Mohammed Sarfraz Khan 5 months ago

They were good once upon a time, but keep getting worse by the day. I hope this reaches to the right people and they improve things. Every bay always has something that doesn’t work, including the automatic ones. Some don’t have a functioning underbody/wheel cleaner. Some don’t have a liquid available. Some don’t have a working foam gun. And almost all self service bays spray liquids that are too diluted. Self service bays make it hard to finish wash in 15 mins because when you switch to a different liquid, it takes a minute for it to actually switch. The spot free rinse has such low water pressure that it will take you too long to go over the whole car, AND the high pressure rinse sprays some white liquid instead of water. The other panels pretty much dry up by the time you get to go over them. Customer support offers a free wash when you contact them with an issue but chemicals drying on paint cause more harm than the value of a free wash.

Korey Bretz Edited 5 months ago

This touchless wash washed the vehicle good. It struggled to dry very well, but overall I was impressed with the place. Vacuums need to be updated, they didn't "suck" very well. I would recommend for a good touchless wash on a vehicle with ceramic coating.